Dutch Oil Response to Customer Complaint

On June 25th a customer reported an incident to Dutch Oil Company, claiming that the fuel he purchased from a station in West Point contained water. In the days since the incident, his story has been widely circulated on a popular social media platform, with many people expressing strong opinions on the matter. While that process was unfolding socially, Dutch Oil Company and the Mississippi Department of Agriculture and Commerce Petroleum Products Inspection Division (the state regulatory agency responsible for insuring that “the people who purchase petroleum products and motor fuels get the amount that they pay for as well as the quality they expect”) have been conducting separate thorough investigations into the matter to determine answers to a couple of questions:

1. Is there any indication that the water in the customer’s fuel may have come from the store in question?
2. Is there any water currently present in the fuel tanks at the store that may pose a risk to the vehicles of current and future customers?

Both Dutch Oil Company and the MDAC – Petroleum Products Inspection Division have determined – through separate and independent investigations – that there is no indication that the water in the customer’s fuel came from the store in question. Both investigations also concluded that there is currently no water present in any of the fuel tanks at the store. You can view a copy of the MDAC’s official report at the link below.

MDAC Water Test Report – C-Mart 6-30-17

Any questions regarding the MDAC’s report should be addressed directly to the MDAC. The agency’s contact information is located here. Every fuel grade at each Mississippi retail fueling location is regularly inspected by the MDAC and authorized for sale to the public using the small Mississippi-shaped stickers found on the dispensers.

Dutch Oil Company is committed to providing 100% of its customers with quality products and unparalleled service. Click here for more information on Dutch Oil’s Fuel Promise. Any questions for Dutch Oil Company can be submitted via the “Contact Us” form on this page or by calling one of the numbers listed on the “Contact” page.

Sprint Mart Growing in Tupelo

Aerial photo showing the new Sprint Mart #37 and the empty dirt pad where the old store used to be located.

Tupelo, MS – Sprint Mart #37 is receiving a major facelift.  Located at the intersection of McCullough Blvd. and Coley Rd., the store has been an extremely popular stop for Tupelo residents for many years.  However, it had simply outgrown its four walls.  Due to increasing demand for fresh food, convenient fuel options, cold beer, and great customer service, Sprint Mart has built a new, state-of-the-art store directly behind the old store.

The new store began operating earlier this month, prior to demolition of the old store.  It features a full-line Chix deli program, Hot Stuff Pizza, Best Bean Coffee, a large walk-in Beer Cave, large restrooms, a separate diesel fueling island, and Shell-branded fuel products.  The store is operated by Victory Marketing, LLC (dba Sprint Mart).

Founded in 1972 in Columbus, MS, Dutch Oil Company has been selling fuel and convenience to local communities for over 40 years.  Customers, Dealers, and employees trust Dutch Oil Company to bring exceptional service and innovation to the fuel and convenience business.

Sprint Mart in Natchez named “Business of the Month”

Sprint Mart #64 in Natchez, MS was selected as the April Business of the Month by the City of Natchez, Adams County Board of Supervisors, Natchez Business & Civic League, and Natchez-Adams County Chamber of Commerce.

Natchez, MS – Sprint Mart #64 was recently named “Business of the Month” by the City of Natchez.  The new store was opened in November 2016 and is located in the Historic District of Natchez, at the fork of East Franklin St. and John A Quitman Blvd.  It features Sprint Mart fuel with 12 fueling positions, a full-line fresh Chix deli, Best Bean coffee, and a large walk-in beer cave. 

Designed in the antebellum style of popular Natchez landmarks, like the Rosalie and Linden mansions, the store has received rave reviews from locals and visitors alike.

Founded in 1972 in Columbus, MS, Dutch Oil Company has been selling fuel and convenience to local communities for over 40 years.  Customers, Dealers, and employees trust Dutch Oil Company to bring exceptional service and innovation to the fuel and convenience business.

Dutch Oil Directs Shell Funds to Local Non-Profits

January 26, 2017 (Columbus, MS) – Shell, Motiva Enterprises, and Dutch Oil company teamed up to deliver $40,000 in funding to two Columbus-area non-profit organizations whose mission is devoted to helping men and women recover from drug/alcohol dependence.  Shell donated $20,000 to both The Last House on the Block (a sober-living home for men) and Recover House (a residential rehabilitation and transitional living facility for women). 

Representatives from Recovery House and The Last House on the Block accept $20,000 checks from Shell/Motiva. Representatives from Dutch Oil and Shell/Motiva were also on hand for the presentation.

Through its Mystery Motorist Program, Shell enforces a policy that bans the sale of drug paraphernalia from stores utilizing its brand.  When a Shell outlet fails to adhere to this policy, its operator is fined and those funds are redirected to charities around the country that are nominated by Shell wholesalers.  In 2016, over $400,000 was redistributed in amounts ranging from $5,000 to $25,000.  Dutch Oil nominated Last House on the Block and Recovery House because of the excellent work each organization does to help men and women turn away from destructive life choices.

Local CBS affiliate, WCBI did a feature story on the donations.  That feature story is available here.

Dutch Oil Opens Newest Sprint Mart Location in Starkville

Starkville, MS – Dutch Oil Company opened a brand new Sprint Mart store at US Hwy 12 and South Montgomery Rd. in Starkville today.  The state-of-the-art convenience store is open 24/7/365 and features a wide array of popular amenities, including:

  • Sprint Mart’s own Chix Fried Chicken and Catfish cooked fresh throughout the day
  • Hunt Brothers Pizza available by the slice or pie
  • Sprint Mart’s own Best Bean coffee served fresh all day and night
  • A large Beer Igloo with an impressive selection of ice-cold brews
  • A large cooler featuring many choices in bottled beverages
  • Frozen beverage bar with over 10 different flavors to choose from
  • A large fountain beverage selection
  • Comfortable restrooms for the wary traveler
  • An impressive selection of tobacco and vapor products

The new-and-improved Sprint Mart fueling center features:

  • 16 fueling positions underneath a brightly-lit canopy
  • Six different types of fuel to meet all of your fueling needs (Regular, Mid-Grade, Premium, Flex Fuel/E85, Diesel, and Non-Ethanol)
  • Competitive fuel pricing
  • Easy ingress/egress

Dutch Oil Making Infrastructure & Security Investments

Columbus, MS – Dutch Oil Company has begun an aggressive infrastructure project focused on upgrading its payment terminals to accommodate the increased security of EMV (Europay, MasterCard, Visa) technology – more commonly known as “chip cards.”  By teaming up with industry-leading partners, like Shell, Gilbarco Veeder-Root, Wayne Fueling Systems, Heartland Payment Systems, and VeriFone, Dutch Oil is installing new payment terminals inside its stores and at many of its fuel dispensers that will allow customers to pay with confidence.

Sprint Mart #4125 in Starkville, MS features EMV-capable terminals at all four payment terminals inside the store and EMV hardware at all 8 fuel dispensers.

 

Dutch Oil Company is proud to be ahead of the curve with this data security initiative.  While the credit card brands, point-of-sale manufacturers, and software developers are still a long way from completing all software required to process every type of chip card at all terminals, Dutch Oil is moving forward and installing the necessary hardware so that its customers’ purchases are processed with maximum security as soon as software becomes available.

Founded in 1972 in Columbus, MS, Dutch Oil Company has been selling fuel and convenience to local communities for over 40 years.  Customers, Dealers, and employees trust Dutch Oil Company to bring exceptional service and innovation to the fuel and convenience business.